Facilities Coordinator

Facilities Coordinator

Req ID: 10149607

About the Role & Team

Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences.

We are looking for an experienced Facilities Coordinator to make a meaningful impact and be part of our Facilities Management team here in London.

Please note: This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

You'll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our community.

What You Will Do

The workplace is not just about our physical Real Estate, it is about our organisation, our culture and our processes and by creating a well-managed workplace, we will create further impact on our business performance by further supporting our cast member talent.

As a Facilities Coordinator, the successful candidate will lead, contribute or support the following areas:

Facilities Service Point

The service covers normal working days from 0800-1800. This will be achieved in conjunction with the Facilities Coordinators in the department working a rolling shift pattern as agreed under the direction of the Facilities Management Team. This shift pattern may change from time to time to suit the requirements of the job and some flexibility will be expected to cope with leave and other absences.

The Helpdesk Coordinator will need to become proficient (with training as necessary) in the specialized pc programmes used to support the Service Point activities. Direction on day-to-day activities will come from the Facilities Management Team.

Facilities Service Point Duties

• Cover the Facilities & Operations Service Point, answering calls from building occupiers
• Answer the Service Point telephone promptly, professionally and courteously
• Handle calls mostly relating to: Requests for new services, Requests for faults to be resolved, Requests for general information
• Conduct building walks to identify faults
• Provide an excellent customer care service for callers to Facilities Service Point, leaving them with the impression that someone has willingly taken responsibility and ownership of their problem and will ensure it is resolved as soon as possible
• Log all fault calls on the computerized logging system
• Produce worksheets to action any work required
• Ensure all worksheets are distributed to the correct individual/contractor designated to carry out the particular category of work
• Monitor the workload and flag concerns to the Facilities Management Team as soon as possible if a backlog begins to build
• Enter completion dates on the computer system in a timely manner
• Contact the person originally registering the job for feedback after completion
• Provide statistical monthly reports to the Facilities Management Team on the month's Service Point activities

Required Qualifications & Skills

• Experience of Facilities duties – especially Help Desk or similar functions
• Experience of CAFM systems especially Service Now (preferred)
• Familiarity with the MS-Office range of Computer Programs (especially Word, Outlook, Excel, Powerpoint)
• Experience of working for a global American Corporate (preferred)
• Experience of working for a matrix organisation

Key Competencies

• Thinks Strategically
• Builds Relationships
• Communicates Effectively
• Drives results
• Inspires Creativity
• Champions Change
• Builds Teams
• Exhibits Professional Excellence

The Facilities Coordinator will be measured against these competencies in Performance Development reviews.

Essential Attributes

• Self-motivated and organised
• Strategically minded
• Capable of managing in a diverse, political and cultural environment
• Willing and able to effect major changes and drive new practices without causing discord in the organisation
• Strong communication skills
• Can use own initiative to complete tasks effectively
• Great team player with a can do attitude

Working Arrangements

Location: Hammersmith, London

Hours: 09:30am to 18:00pm Monday to Friday

This role will be supported by the Facilities Manager.

Benefits

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST

Employment Details

Employment Type: Full time

Primary Business: Design, Delivery, and Operations

Job Posting Segment: Corporate Real Estate

Location: London, United Kingdom

Date Posted: 2026-05-27

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.