Property Manager

Property Manager

Location: Swindon Brand: Romans Salary: £25,500 + £4,000 commission Hours: Monday to Friday, 8:30am – 5pm with 1 hour lunch

About Romans

Romans, founded in Bracknell in 1987, are one of the largest and most respected property groups in south-east England. In 2016 they joined forces with sister company Leaders, and since then more respected brands have joined forces to form LRG, a combined UK network of over 215 estate and letting agencies.

LRG are an award-winning national property company going through exciting periods of growth and offering tailored training and development programmes at all levels. With over 200 branches across England and Wales, they have a reputation for perfection and delivering outstanding customer experience. Investment in people is built into their culture, with opportunities for driven individuals to achieve their career aspirations within the company.

About the Role

Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Manager to join their dedicated and dynamic team based in Swindon. Experience is beneficial but not essential. You will play a pivotal role in ensuring customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities

• Provide excellent levels of both telephone and written communication for the duration of the tenancy
• Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues
• If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Update all parties on a regular basis by phone, email or text and log notes
• Make regular 'well being' calls to the landlord
• Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress
• Work with the property management team to ensure that all mandatory compliance and legislation is in place on all properties; if this has not occurred, ensure that company process has been followed
• Work with the Property Visit Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Deal with non-managed deposits who are part of the No Deposit Scheme
• Ensure check out process is followed and communication is sent out within company process via the Depositary site
• Work with team leaders, head of centres and branch network to understand the reason for any lost units
• Maintain high levels of communication to internal and external customers

What We're Looking For

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License required

What We Can Offer You

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing by 1 day per year based on service
• Excellent parental leave and newly introduced fertility policy
• Staff discounts

Equal Opportunities

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply.

Note: LRG does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by the Internal Recruitment team. Unsolicited CVs or candidate referrals from recruitment agencies will not be considered.