Property Manager

Property Manager

Location: Worcester Brand: Leaders Salary: £27,500 inclusive of commission Hours: Monday - Friday 8.45am-5.30pm

About Leaders

Leaders, as part of LRG, is a well-established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.

Job Summary

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in Worcester. As a Property Administrator, experience in property is not essential as full training will be given. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities

• Provide excellent levels of both telephone and written communication for the duration of the tenancy
• Accept and understand tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Update all parties on a regular basis by both phone, email or text and log notes
• Make regular 'well being' calls to the landlord
• Work with the property management team to ensure that all works are completed and invoiced with 21 days and update customers on progress
• Work with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Deal with non managed deposits who are part of the No Deposit Scheme
• Ensure check out process is followed and communication is sent out within company process via the Depositary site
• Work with the team leaders, head of centres and branch network to understand the reason for any lost units
• Maintain high levels of communication to internal and external customers

What We're Looking For

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

What We Offer

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Equal Opportunities

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.