Property Manager

About the role

Create an outstanding experience for guests and homeowners. Travel Chapter's Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate housekeeping and maintenance activity, support guests with queries and ensure properties are always guest-ready.

This role is fast-paced, varied and people-focused. You will be supported by an established and knowledgeable team and based in a brand-new office environment with ample free parking.

Key details

• Hours: 0.6 FTE (approx. 22.5 hours)
• Work pattern: Core working days will be Friday and Saturday with the choice of a weekday
• Location: On-site in a newly refurbished office in Sandown with free parking
• Contract: 12 Month Fixed Term Contract (Maternity cover)

Responsibilities

• Coordinating Managed Services across a regional portfolio of holiday homes
• Supporting guests before, during and after their stay
• Working with housekeeping and maintenance suppliers to maintain high standards
• Planning and problem-solving to keep operations running smoothly
• Carrying out periodic property visits and spot checks
• Handling feedback and complaints constructively
• Managing stock levels, supplier invoices and charges
• Helping with the onboarding of new properties and supporting growth
• Delivering service aligned to homeowner expectations and KPIs

Operational cover & on-call

To support a seven-day operation, the team participates in an on-call rota. Current on-call hours are 5pm–9pm Monday to Saturday and 9am–9pm on Sundays, with retainer payments made in addition to salary.

What you will bring

• Proven customer service experience in a fast-paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions-focused mindset
• The ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7-day operation, including the core days listed above

Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.

Why Travel Chapter

Travel Chapter is a certified B-Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.

You will enjoy:

• A newly refurbished office environment
• Free on-site parking
• An experienced and supportive team
• Real ownership and variety in your work