Customer Development Manager (Metering)

Customer Development Manager - National Gas Metering

Location: Birmingham/West Midlands (field-based with regular travel to customer sites and partners, plus home/office working as required)

Package

• Salary: up to £55,594
• Bonus: up to 10%

About the role

Securing Britain's Energy - one meter, one connection, one customer at a time. National Gas operates the gas National Transmission System and, through National Gas Metering, supports around 5 million gas meter installations across the UK. We're growing our portfolio of gas metering products, services, connections and Automated Meter Reading (AMR) solutions and need a commercially driven, hands-on business development expert to help make it happen.

You'll be responsible for managing and growing an existing portfolio of customer contracts alongside identifying and building a new business pipeline via direct prospecting and by developing third-party intermediaries (brokers/TPIs/partners) partnerships. Whilst you won't manage a team directly, your impact comes from what you deliver, how you influence, and how you keep work moving end-to-end through exceptional stakeholder relationships. The role will equally focus on portfolio retention and new growth.

What you'll be doing

• Manage, develop, and convert a robust pipeline for gas metering products, services, connections, and AMR through proactive prospecting, client visits, and partner referrals
• Oversee opportunities from initial contact through to contract closure
• Accurately assess and record customer site requirements
• Coordinate with operational teams
• Develop and maintain broker and partner relationships
• Collaborate with internal stakeholders to enhance the customer journey
• Leverage data analytics to improve conversion rates and partner performance

What you'll bring

• Demonstrable evidence of account growth with existing and future customers
• Preferable proven experience in gas, energy, utilities, or technical services
• Ability to confidently turn relationships into high-quality routes to market
• Strong capability to deliver consultative proposals
• Strong commercial judgement
• Excellence in organisation and CRM discipline
• Compliance-first mindset and attention to detail
• Commitment to sales controls, safety and audit processes

If you enjoy winning complex opportunities and seeing them delivered on site while building partner routes to market, we'd like to hear from you.

What we offer

• 26 days' holiday plus 8 statutory holidays – plus option to buy 5 additional days
• Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%)
• Opt-in flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more
• Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury
• Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/shared parental leave
• Career progression, professional training and development
• Employee assistance programme offering free confidential professional counselling 24/7
• Financial support to cover the cost of professional membership subscriptions, and study support

Diversity and inclusion

We are committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.

Security clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).